![]() ![]() USCIS makes two attempts to contact customers.How can I make sure I get my call returned? Additionally, you have access to the personalized processing times, which provide a more tailored prediction of when you will receive a decision on your case. If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). ![]() What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? You can then send secure messages to USCIS. If you did not file your case online but have a receipt number that begins with “IOE,” you have access to all account features AFTER you (1) create your online account AND (2) link your paper filing to your myUSCIS account using a unique Online Access Code (OAC) that USCIS provides via mail.
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